Executive Assistant Manager-Rooms in New Orleans, Louisiana

Executive Assistant Manager-Rooms
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The Ritz-Carlton, New Orleans, located at 921 Canal Street, New Orleans, LA, xxxx2 currently has the following opportunity:
Executive Assistant Manager-Rooms (xxxxxxxx) :
Functions as the strategic business leader of the property's Rooms department. Responsible for planning, developing, implementing and evaluating the quality of property?s rooms. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms operations meet the brand?s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand?s target customer and employees and provides a return on investment to the owner and company.
CANDIDATE PROFILE:
Education and Experience:
? 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
                                                                                                                               OR
? 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
CORE WORK ACTIVITIES:
Leading Rooms Team:
? Champions the brand?s service vision for product and service delivery.
? Communicates a clear and consistent message regarding departmental goals to produce desired results.
? Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
? Monitors and promotes room rates, specials, and promotions at the residence.
? Review all out-of-order rooms daily with respective departments to determine most current status and estimated date for return to room inventory.
Managing Profitability and Revenue Goals:
? Analyzes service issues and identifies trends.
? Works with Rooms team to develop an operational strategy that is aligned with the brand?s business strategy and leads its execution.
? Reviews and audits expenses (e.g., departmental/divisional profits, payroll expenses, rooms? expenses, cost per occupied room, previous day?s occupancy and room revenues).
? Conducts weekly meetings with divisional managers and review all information pertinent to the week?s business.
? Prepares monthly, quarterly and yearly Rooms Division financial forecasts.
? Prepares annual capital expenditures report.
? Monitors Rooms operations sales performance against budget.
? Reviews reports and financial statements to determine Rooms operations performance against budget.
? Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses.
? Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.
Relocation assistance may be provided.
We invite you to learn more about this position and apply at: https://marriott.taleo.net/careersection/7/jobsearch.ftl?lang=en
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Join The Ritz-Carlton Ladies and Gentlemen. The Art and Soul of Hospitality.
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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